|
Responds to both guest and hotel staff reports of non-functioning equipment immediately
¨ Maintains problem log book to record the equipment in need of repair and prioritizes efforts accordingly
¨ Reports any hazards or injuries in the department or hotel and takes immediate action to correct
Maintains rooms in operating condition by performing repairs as needed
¨ Understands the Room Preventative Maintenance Program (R.P.M.)
¨ Prepares preventative maintenance cart for use each day
¨ Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed
¨ Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc.
¨ Repairs and maintains room's heating/ventilating/air conditioning systems
Performs preventative maintenance throughout the hotel
¨ Maintains the condition of hotel lobbies and restaurants
¨ Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary
¨ Maintains operating equipment in working condition by performing routine equipment checks and repairs
¨ Monitors & maintains boilers, chiller, HVAC, pumps, fans, restaurant and kitchen equipment
¨ Attends schools or seminars to remain current on proper techniques
¨ All other duties as required
Creates 100% guest satisfaction by providing Canad Certified Four Star Service and by exceeding guest expectations
¨ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
¨ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
¨ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
¨ Performs other duties as required
|
